Unlimited Telehealth. Clear After-Hours Support.
Members can use unlimited telehealth for primary-care needs, with a clear response plan for evenings, overnight, and weekends.
When and How We Respond
WEEKDAY EVENINGS
Provider telehealth is available weekdays from 5–9 PM.
OVERNIGHT AND WEEKENDS
An RN returns calls or messages with a 15-minute response target. This is not an immediately answered live line. Overnight and weekend support is primarily RN triage; weekend provider telehealth may also be scheduled when appropriate.
EMERGENCIES
Telehealth and RN triage do not replace 911 or emergency-department care. If symptoms may be life-threatening, call 911.