Clinic Policies

• We request at least 24 hours’ notice for cancellations or rescheduling.

• Appointments canceled with less than 24 hours’ notice or missed without notification will be charged 100% of the scheduled visit cost.

• This policy allows us to serve other patients who may need urgent care.

• We commit to starting and ending your appointment on time.

• If additional time is needed, we’ll schedule a follow-up visit (in-person, by telehealth, or by secure message).

• If you arrive late, we’ll still see you but will conclude the visit at the original end time to stay on schedule.

• Cache Health is a cash-pay clinic. We do not bill insurance.

• Payment is due at the time of service.

• We accept credit/debit cards, HSA/FSA cards, and Apple Pay.

• Superbills are available upon request for possible insurance reimbursement.

• We use the secure Spruce platform for messaging, calls, and care coordination.

• Patients can expect responses within two business days during clinic hours.

• For emergencies, always call 911 or go to the nearest emergency department.

By booking an appointment, you consent to medical evaluation and treatment.

• Our Notice of Privacy Practices is available at MyCacheHealth.com/privacy.

• All personal health information is protected in accordance with HIPAA guidelines.